Operations

DO YOU REALLY HAVE A BUDGET FOR EACH DEPARTMENT?
Designed for club & department managers, our Operations specialist will help even the most challenged supervisors determine a simple budget for their department. This is a half –day workshop that has your team working on plans that they can implement immediately along with strategies to keep on target each month.

CSSG SIGNATURE CLUB PERFORMANCE IMPROVEMENT PROGRAM

A COMPREHENSIVE APPROACH ON HOW TO IMPROVE CLUB PERFORMANCE AND ACHIEVE BUSINESS GOALS

This process helps deliver bottom line results to clubs and spas by presenting data on gaps, defining barriers to success and identifying potential solutions.

Our team of industry specialists will help to remove barriers from the workplace that prevent people from doing their best work, therefore helping your club to achieve competitive and aggressive business goals.  We accomplish this through a systemic mapping process to determine where you are now, where you want to be, and how to get there, with the end result as the focus.

Based on the Human Performance Improvement Model, this outcome-based approach will:

1. Determine business goals
2. Articulate the relationship of the goals to staff performance and club operations
3. Identify any gaps between desired and actual performance
4. Analyze causes of the gaps by looking at the following influences that may impede or enable performance:

*Knowledge/Skills
*Motives
*Physical Resources
*Structure/Process
*Information
*Wellness

1. Recommend solutions based on root cause
2. Implement solutions
3. Evaluate results
4. Throughout the process provide feedback for managing change strategies

This program has been developed from the same design that many Fortune 500 companies have implemented with great success including Microsoft, FedEx, and Progressive Insurance, resulting in a 300-700% improvement in business performance. 

Contact Bonnie Mattalian for a complimentary consultation on how you can begin your Club Operational Improvement Program.  With the implementation of this action plan, we guarantee your business will achieve greater success

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