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 Sales
Sales of membership, products and services is the heartbeat of the revenue stream at your club or spa. The CSSG sales philosophy is one that embraces professionalism and exceptional service throughout the process. High numbers come from a structured system and a seasoned team with strong interpersonal skills.
- COMPREHENSIVE MYSTERY SHOPPING & REPORT – We will do a complete evaluation of your club or spa team as it relates to sales opportunities and service flow, with a comprehensive, audit and improvement plan.
- SALES GOAL SETTING – Once the brand, products, services and pricing
have been established the team must have goals in order to achieve the
budgeted revenue projections. We will assist you in creating these goals for
the facility, department and individuals for accountability.
- COMMISSIONS & BONUS PLANS – We will help to determine the best
compensation model for those who are directly involved in generating sales
in your club or spa. People will do well what they get paid well to do!
- 2ND INTERVIEWS – Once you have selected your first picks for
salespeople and/or manager, we will do a very specific interview in order to
uncover the talent needed to be a top producer with a strong emphasis on
service and organization.
- THE BELL SYSTEM FOR MEMBERSHIP SALES WORKBOOK –
This comprehensive workbook is over 100 pages of the sales skills
necessary to be successful at membership sales. The workbook includes a
training timeline for new hires, organization and tracking, sales system
and skills with scripts, time management techniques and overall sales
philosophy. This workbook can be customized for your club.
- THE BELL SYSTEM FOR SPA RETAIL & SERVICE SALES
WORKBOOK – This workbook is meant for the entire Spa team to learn
a guest flow that is conducive to high service and appropriate sales
opportunities. Each team member will understand the whole picture and
details of his or her specific role in generating service & product sales from
your guests. Ask how this system can be customized for your spa.
- CUSTOMIZED STANDARD OPERATING PROCEDURES
MANUAL – This manual will have details that will assist the
management of your sales team including standards, rules and procedures
that creates better communication and expectations.
- TRACKING & REPORTING STARTER KIT – A kit of forms,
tracking sheets, lead cards and other necessary tools that are easily
customized to your club and will provide a simple organizational system
for your sales team. The kit comes with a contact number for re-orders at low,
pre-negotiated pricing through CSSG.
- SALES SKILLS TRAINING – We offer ½ day, full day and two day
workshops for existing sales teams and spa staff or for new hires. Ongoing
skills support is also available to take your membership or spa team to the
next level in sales! CSSG University.
- CROSS-TRAINING OTHER DEPARTMENTS – Teaching basic sales
techniques to other front line staff (i.e. Personal Trainers, Spa Technicians,
Receptionists, etc.) has proven to be an effective way to generate internal
and external sales beyond your designated sales team. CSSG University.
- SALES MANAGER TRAINING – A sales manager needs to have a
unique skill set to effectively manage his or her team. At times the General
Manager of a club or spa is this person. Whoever your key person is in this
arena, we will train and support them to great leadership and team sales
production!
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