Operations

Moving your business from development to operations can be a challenge. Ideas must now be implemented in order for your team to be ready to operate according to the systems put in place and to deliver the exceptional service you expect.

• DEPARTMENT-SPECIFIC GROUP TRAINING – Meeting with department groups helps create a team atmosphere, a forum to discuss relevant issues and provide any type of training.
• GENERAL MANAGER / SUPERVISOR TRAINING – Whether it be through one-on-one support or through CSSG University, training key department managers is essential to what ends up being delivered by the rest of your team.
  
  
• WORKBOOKS AND OTHER TRAINING MATERIALS – CSSG offers a CD series on performance enhancement and operational systems plus a sales workbook series including the Bell System for Membership Sales and the Bell System for Spa Retail & Service Sales.
  
  
• SECOND INTERVIEWING – Have our Specialists second interview key players on your team for an expert eye and review before your final hiring process.
• HUMAN RESOURCE NEEDS – We will supply you with new hire checklists, employee surveys and performance reviews for consistency and follow-up.
• PERFORMANCE BENCHMARKING – Learn ways to set benchmarks for your business, for department teams and for individual employees
• TEAM ACCOUNTABILITY – Keeping your team accountable to your projections is critical to ensure the results you are looking for. Learn effective ways to motivate, manage and counsel when necessary
  
  
• TREND REPORTS – We will help to select key factors that are vital for determining the success of your business. Monthly reports will help to analyze the factors that drive your revenue and maintain/decrease expenses.
  
  
• TRACKING AND SYSTEMS IMPLEMENTATION – Once the Standard Operating Procedure guides have been written, we will help you create and implement the system including forms, templates and process.
• EVENTS / PROGRAMMING – In addition to day to day services, your club or spa must offer creative programs and special events to continue to attract new customers and keep your existing ones motivated and coming back for more! We have time-tested programs and event ideas.
• MEMBER OR GUEST FEEDBACK SYSTEMS – Find out what your members and guests think of your facility, team, programs and services through our customized tools.
• EXPENSE MANAGEMENT SYSTEMS – Learn how to manage and track all expense, plus teach your team how to manage at the department level to achieve profiatbility goals.
• REPAIR AND MAINTENANCE PLANS – Our system works best for any regular maintenance or sudden repairs that surface, so your customers are not adversely impacted.
• EMERGENCY PROCEDURES – We will make sure that all necessary procedures are in place (including staff training, 911 flow, etc.).
• PROFIT CENTER / ANCILLARY REVENUE STRATEGIES – This area of sales must be managed and marketed regularly in order to be a consistent revenue stream in your club or spa. Generate revenue through creative programming, marketing and training of your team to sell.
• EXPERIENCE MANAGEMENT TOOLS – Have you ever wondered what kind of experience your guest or members are having? We have created tools for you to identify this experience and process for delivery improvements.
• OFFICE ADMINISTRATION AND ACCOUNTING – Our system will manage the flow of your administrative operations from daily accounting to payroll to reporting. Choosing the right staff person and making sure systems are concise will help to productively manage fiscal and business goals.

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