“When an ineffective manager can shift to an effective people manager there is the potential to improve employee performance by 25%, employee engagement by 53%, and employee retention by 40%.”
 – Leadership Development Roundtable, The Corporate Executive Board

Let us bring your staff’s motivation, production, and performance to new levels with our customized staff training solutions including excellent customer service delivery, communications skills, and more.  Our Leadership Development and Supervisory Skills Training Workshops will help your team leaders gain knowledge and the necessary abilities to steer their staffs to success. 

Choose from the following topics, or let us customize a program for you:

Values Driven Leadership

• Establish vision, mission, values, purpose and direction
• Defining competitive advantages for businesses with values-driven leadership
• Creating and sustaining competitive advantage
• Creating and achieving a culture of continuous improvement
• Define the culture of your club for growth and staff direction

Leadership Skills That Make a Difference

• Identify top organizational and management challenges
• Identify leadership skills and characteristics critical to overcoming organizational challenges
• Perform a personal managerial style assessment
• Identify your leadership opportunities
• Diagnosing and changing organizational culture
• Diagnosing and solving problems
• Select the most effective influencing styles for your team and individuals
• Determine ways to choose and build strong leaders
• Identify the dynamics of a team, and the best support for those dynamics
• How to effectively lead and manage change
• Overcoming adversity
• Crisis management
• Building internal and external strategic alliances and relationships
• Managing stress
• What about fun?
• Create a leadership action plan based on your strengths and that of your team
• Create a personal growth and development plan
  

Communication, Time Management, Prioritization and Delegating

• Identify the best ways to organize, delegate, prioritize, and get more done
• Identify your personal communication style
• Understand how communication is linked to the team’s developmental stage
• Cultivate your active listening skills
• Managing email
• Articulating your thoughts in writing
• Develop a plan to organize your day and your office
• Develop a communication plan for your department
• Who else can do this?
• How to run effective meetings
• Follow up - always

Staff Motivation, Effective Discipline and Conflict Management

• Understand what characteristics comprise a high performance work team
• Identify the characteristics of a high performer
• Identify the causes of staff performance problems
• Understanding and impacting behaviors
• Review a checklist of solutions for performance problems
• Learn the causes of staff de-motivation and low performance
• Defining staff standards and expectations
• Understand the components of teambuilding, and participate in teambuilding exercises
• Explore the dynamics of accountability, commitment and complacency
• Differentiate between how and when to teach, coach, and/or support
• Identify how to link staff performance with business results
• Understand how to keep your staff engaged
• Empower your team to get the job done
• Discuss differences between the different generations that impact personal motivation and performance
• Evaluate various compensation plans and incentives
• Deliver effective performance reviews and appraisals
• Inspire to aspire

Developing and Delivering a Strong Member Experience

• Understand the components of customer experience
• Identify the items that impact experience
• Develop your club’s member experience motif
• Rank your staff on your current Member Experience delivery
• Create a member experience action plan for each department
• Identify ways to tie staff in to experience delivery
• Recognize the future of consumer driven buying decisions
• Determine what your members need, want and expect
• Review common member problems and tools to effectively address each issue
• Identify your club’s segmentation mix to help develop programs
• Design a member feedback system
• Develop a member “points of contact” plan
• Identify a new member integration process
• Identify a low user process
  

Effective Fitness Center Operations

• Organize your club for optimal results
• How to develop a strategic plan and set goals
• Identify and manage processes and systems for each department
• Track daily performance and production
• Measure what matters:  identify individual, department and business benchmarks for success
• Quality control and measurement
• Attract and hire the best, firing the rest
• Develop or re-develop your brand and brand message
• Create marketing message delivery ideas
• Select member integration and retention strategies
• Manage expenses
• Driving membership sales and revenues
• Developing ancillary revenues, profit centers
• Managing risk

Training Workshop Logistics:

• Each training session is delivered onsite at your facility.  A classroom style set up is preferred.  Please advise us as to whether an LCD projector and screen will be provided.
• Content is delivered in a participatory workshop style. 
• Sessions may be customized to individual or collective needs.  Session length is based on your objectives and the current skill set of the participants.
• A pre-session survey will be distributed for participant completion 2 weeks prior to training.  Pre-session multi-rater feedback surveys are strongly recommended to measure baseline skills and post-training effectiveness.
• Training module workbooks will be provided.

Call today for your free consultation at 732.236.2273.
Or email info@clubsynergygroup.com.

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