Client Testimonials

I had the opportunity to attend a recent presentation by Bonnie Mattalian. Her delivery was lively and stimulating, and her content was even better. She challenged the audience to be a differentiated club and provided unique insights into how to analyze the various member segments within a club. Bonnie addressed the key challenge of increasing member retention with a variety of diagnostic tools. She addressed today's staff and management challenges. Her ideas to stimulate new sales and club revenue were unique as well as suggestions for improved communication. It was an overall impressive educational experience.

Bonnie is an excellent presenter, an experienced club management executive and an effective consultant.
- Rick Caro
President
Management Vision, Inc.

“Having worked to develop a completely unique business model within the health and wellness industry, I found Bonnie’s advice and guidance to be invaluable. She brings exceptional depth of experience to the table, particularly in the areas of operations and finance. She has developed a network of industry contacts – both formally through her organization and informally through her business dealings – and leveraged those contacts extensively to help guide and advice on our project. She’s extremely competent, but as importantly, is someone I’ve come to trust as completely ethical and fair in her dealings with my Company and the advice she gives. Unlike many consultants, Bonnie isn’t afraid to admit what she doesn’t know. She is a genuinely nice, sweet person and a pleasure to deal with. I’d strongly recommend Bonnie for consulting on all aspects of club operations and finance.”
- Gary Barancik
Owner, Ethos Fitness + Spa for Women

“Bonnie Mattalian has set our business on the right path for greater success! Bonnie’s no-nonsense yet compassionate approach to problem solving, management issues and other growing pains enabled her to get to the heart of our business structure and help us determine the optimal solutions. Not once did we feel we were receiving a “cookie cutter” formula for business success: Bonnie listens, analyzes and solves each “problem” with fresh eyes and an open mind. Unlike other consultants who use their experience to tell you why they are “right,” Bonnie relies on her past achievements to provide insight and perspective but recognizes the innate knowledge we, the business owners, have of our corporate culture. Opening your business up for scrutiny can be a humbling experience, and Bonnie Mattalian greets her clients with intelligence, respect, professionalism and understanding.”
- Kimberly and Katherin Corp
Owners, Pilates on Fifth and Pilates Alliance International

“Bonnie brings energy, enthusiasm and passion to each of her presentations. Her knowledge in the fitness industry is evident to all who are in attendance, and her workshops provide hands-on applications to make the learning meaningful and fun. She excels at customer service training. Our staff leave motivated, and prepared with real life, useful tools to implement right away.”
- Keith Worts
Senior Vice President, Crunch Fitness

“Bonnie Mattalian was the Project Manager overseeing all aspects of pre-opening for our medically directed fitness center & spa. Michele Bell designed the systems and strategies for presales. Not only did they facilitate the hiring and training of 50 talented staff members, but they also led the charge to exceed our pre-sale goals and, more importantly, achieved a 100% satisfaction rating from our members during our first 6 months. We could not have achieved our succes without Bonnie & Michele!”
- Bob Bauer
CFO Doylestown Hospital
Warrington, PA

“The Club and Synergy Group was instrumental to our successful launch of Silk Day Spa. They not only provided critical insights into our strategic planning, but also rolled up their sleeves and got involved with the little details; all with the understanding of our limited time and resources.”
- Henry Kang
Owner, Silk Day Spa
Rated #1 Spa in New York City

Bonnie Mattalian of CSSG recognized as one of the industry’s top consultants by Club Insider News